Assessment Information Subject Code: MBA503
Subject Name: Operations Management and Decision-Making Models
Assessment Title: Organization Crisis and Decision-making Models
Assessment Type: Written Essay
Length: 800 words
You are required to select a crisis experienced by an Australian organization to use as a case study. You imagine you are an expert consultant who works with companies to improve their decision-making processes. You are asked by a company which has recently experienced a crisis to review the decision-making processes it employed and recommend ways in which it can improve in the future. In your essay presenting your findings to the board of the company.
An organizational crisis is a significant, essentially unexpected event which threatens the company’s reputation, financial standing and/or ability to operate. Examples of organizational crises include; natural disasters, security breaches, fraud, product recalls and environmental spills.
Assessment Instructions 1. Provide a brief overview of the company and its crisis (Approx. 50 words).
2. What decision-making models or approaches were used by the company when managing this crisis? In answering this question refer at least 1 (one) decision-making model which could have been followed. (The model must be found from the lecture slides that I had attached)
3. Identify on a minimum of 2 (two) decision-making biases or errors might have influenced the decisions made (See Week 8 Lecture). What could have been the impact of these biases or errors?
4. Make a minimum of 2 (two) recommendations regarding the strategies that could be put in place, in the future, to avoid your identified decision-making biases or errors.
5. A short conclusion (Approx. 50 words).
6. Reading lecture slides are the must before you start writing.
7. A minimum of 5 academic references should be used to support the statements made and arguments presented in this essay. 8. Refer to the Marking Guide below and try your best to follow up all the requirements.
Assessment Marking Guide Decision-Making Models (30% of total mark): Extensive, detailed, and in-depth analysis of the chosen DM model – limitations and advantages apparent. Connections between the context and the DM model thoroughly detailed. Academic research and sources skillfully embedded and support the arguments being developed.
Decision-Making Biases or Errors (30% of total mark): DM biases/errors thoroughly and meticulously analyzed. A deep, extensive and detailed connection made between the context and the bias. Insightful reflections made re the impact of DM biases/errors. Academic theory support and augments discussion.
Recommendations to the Board (30% of total mark): Discerning, thorough, precise and measured recommendations included. Strategies logical with strong likelihood of successful outcomes. Perceptive linkages between DM biases and recommendations.
Structure (10% of total mark): Excellent structure, clear and logical progression of ideas. Additional materials and qualitative reference used in the presentation support and augment the position being developed.