Competency 1: Apply change management interventions.
Describe how ground rules help an effective team perform and work well together.
Analyze prospective differences in ground rules for team members and tensions that may result.
Analyze how differences in unspoken ground rules and team members’ expectations cause conflict and damage performance.
Describe the effect of discussing ground rules as a method of team learning.
Competency 2: Analyze applications of change management principles.
Describe an effective team from a real-world experience, including the tasks of the team.
Describe the ground rules applied in an effective team.
Describe an ineffective team from a real-world experience, including the tasks of the team.
Explain the spoken or unspoken ground rules that describe expectations for behavior in an ineffective team.