You are a mystery shopper for ZXY Corporation. They have asked you to rate one of their hotels in the chain that has been performing badly. Design a mystery shopper report and checklist for the Acob Notar Hotel. The report should include all aspects and areas to look for, from arrival to departure. Once you have designed the checklist, complete it using fictitious information and write up a report for improvement and also acknowledge the areas that they are doing well.