Chapter 11. Question 1. Differentiate thought leadership and emerging technology management in terms of necessary skills. Chapter 11. Question 2. Describe what would happen in an organization that was successful at managing emerging technology but lacking in thought leadership.

Chapter 12. Question 1. The prediction is that “IT will eventually become a portfolio of services provided by arm’s length providers.” If this happens, explain how it would be effective at countering the five major disruptive forces describe in figure 12.1

Chapter 12 Question 2. Three main obstacles change are processes/structure, people, and technology, argue for why people will always constitute the greatest barrier