Note 1: Show all your work to get credit. Write your solutions clearly and neatly.

Note 2: All your answers must be original work. Cite sources (if any) properly and include them in a references section at the end.

Note 3: Questions 1 and 2 worth 15 points each, and question 3 worth 20 points.

Some Helpful YouTube Videos:

Flowchart Diagram: https://www.youtube.com/watch?v=hN9xemJYwos

Create a Flowchart in Excel: https://www.youtube.com/watch?v=HSfYsmTVogw

Create a Flowchart in PowerPoint: https://www.youtube.com/watch?v=GsfZD4oU7l0

Create a Flowchart in Word: https://www.youtube.com/watch?v=hjhJ3-jSBM8

Fishbone Diagram: https://www.youtube.com/watch?v=JbRx5pw-efg

Pareto Chart: https://www.youtube.com/watch?v=gSy7KPfaA8g

Question 1
Chapter 1: Read and watch the video case “Using Operations to Create Value at Crayola” on page 34 of the textbook and provide your answers to the following questions. Your answers to parts b and c must be specific to the competitive priority you identified in part a.
a) Identify and state one of Crayola’s competitive priorities from the list of nine competitive priorities presented in Table 1.3 on pages 12-13 of the textbook.
b) Discuss Crayola’s capabilities to achieve the identified competitive priority.
c) Discuss possible opportunities and/or challenges related to the identified competitive priority as Crayola expands internationally.

*This is the link for the video the credentials are linked below.*

https://plus.pearson.com/eps/pearson-reader/api/item/65c14036-9699-49da-acdc-9c91d4377e81/1/file/9780136860938_Krajewski_Operations_13_v2/OPS/xhtml/M01A_KRAJ0938_13_SE_C01_27.xhtml#vid_cas1-1

Question 2
Chapter 2: Describe a process you are familiar with and draw a flowchart for the process. Make sure all the steps of the process and the arrows used to show the flow are clearly illustrated in your chart. Make sure to include a legend. See Figure 2.16 on page 86 of the textbook for an example.

Question 3
Chapter 2: Think of a quality problem that you have experienced and answer the following questions related to the problem.
a) Describe the problem.
b) Construct a cause-and-effect (fishbone) diagram showing the potential causes of the problem.

Your diagram should include at least three major categories (e.g., management, labor, method, measurement, machine, material) and six specific causes. Make sure the the causes are stated clearly. See Figure 2.13 on page 79 of the textbook for an example.

Figure 2.13 is the screenshot in the files.

c) Provide/create data for the number of occurrences of the specific causes you identified in part b and develop a Pareto diagram to prioritize the causes. Make sure your diagram shows ALL the specific causes (not the major categories). See Figure 2.12 on page 78 of the textbook for an example.

Example is linked as 2.12 figure

d) Suggest process improvements that would eliminate/relieve the major cause of the problem as identified by your Pareto chart in part c (the cause that has the highest percentage of occurring).

 

*Credentials for Operations Management Book:*
user: davisderelle@gmail.com
Password: Family1979

https://plus.pearson.com/courses/7043406/products/CO2FANSMR6M/pages/a1bd9ee99aed7b7c4b5af0204626062dd4a0e6df9?locale=&key=245542495220420668162022&iesCode=sqcLq5b7nh