TASK
Strategic Capacity Planning for Products and Services
After completing this chapter, you should be able to:
1 Name the three key questions in capacity planning.
2 Explain the importance of capacity planning.
3 Describe ways of defining and measuring capacity.
4 Name several determinants of effective capacity.
5 Discuss factors to consider when deciding whether to perform in-house or outsource.
6 Discuss the major considerations related to developing capacity alternatives.
7 Describe the steps used to resolve constraint issues.
8 Briefly describe approaches that are useful for evaluating capacity alternatives.
