• Discuss the impact of changing technologies and social media on the distribution of tourism products and the role of the customer in the delivery of tourism services.
• Your essay must be theoretically informed and we would expect extensive use of academic literature within the essay. This literature should provide the foreground of the essay and be the basis for subsequent analysis.
• Non-academic references (reports/websites) are permitted but these must be properly cited and referenced and be used primarily to illustrate issues derived from your review of academic literature.
• Your word limit[1] for this assignment is 3,000 words. At least fifteen journal articles should be cited.

[1] The word limit does not include tables/figures/appendices/references