Suppose you work in an organization that seems to experience a great deal of conflict between individuals and between departments. The director of your department has asked you to draft a report he can use to brief his colleagues in executive leadership on institutional conflict and how it can affect an organization. Part of the report needs to offer recommendations on how to resolve conflict.

• Describe at least three reasons for conflict within an institution or organization. How might individual differences and perceptions contribute to the conflict?
• Explain the role of functional conflict in institutional change.
• Explain the role of dysfunctional conflict in institutional change.
• Recommend one conflict resolution strategy organizational leadership could use with functional conflict.
• Recommend one conflict resolution strategy organizational leadership could use with dysfunctional conflict.