QUESTION: Explain what technology can be used to enhance rather than hurt a patient’s engagement in care.

Answer the questions based on your Chapter’s reading:
Chapter 15:
Organizations have focused on increasing patient engagement using electronic tools. For example, Steven Rush, director of the Health Literacy Innovations Program at UnitedHealth Group, cautioned that in a rush to ask patients to use websites, portals, smartphones, and other forms of electronic communication, it is important to teach them how to use these valuable tools. He mentioned research showing that unless there is a personal touch accompanying these electronic tools, many people will stop using them in about 2 weeks (Alper & Hernandez, 2014).

QUESTION: Explain what technology can be used to enhance rather than hurt a patient’s engagement in care.

There is evidence from your postings/conversations on blackboard integration of evidence-based published articles. Cite at least 4 references in your response which is relevant to the discussion topic/questions and no older than 3 years.