How can higher performance procurement departments drive higher profits and customer satisfaction?

Watch the video and respond to these questions:

Watch the video and respond to these questions:

What is meant by supply chain risk?
What does the speaker mean when she refers to soft vs. hard metrics?
What are some examples of both in the procurement function and manufacturing functions?
What potential conflicts do you see inherent in these metrics between the two departments?
How can higher performance procurement departments drive higher profits and customer satisfaction?
How would you use supplier relations to drive cost reductions? Include in your comments what cost reductions might be possible other than price decreases.
What financial information do you think Procurement needs to obtain from its suppliers to better understand risk of their suppler base?
What arguments might you use to encourage a privately held supplier who does not publicly divulge this type of information to do so to you?