Public Service Organization

Identify a specific public service organization that has recently undergone a major change or reform; or a specific public service organization that might change as a result of pending legislative action.

Discuss a change to a nonprofit organization. Below are some examples of organizations that have undergone reforms and changes that we have mentioned or discussed in class:

1. The Department of Veteran’s Affairs

2. Washington D.C. Public Schools

3. Reforms at Arizona’s Child Protective Services (now the Arizona Department of Child Safety)

• Write a 2,000 word discussion paper applying key concepts from the course to your case.

• You are required to use a minimum of 10 sources (including course materials).

• Format your paper in accordance with APA style guidelines.

• The paper is to be written in Times New Roman 12pt font, double-spaced, with 1-inch margins.

• Writing should be clear, well-organized, and contain minimal grammatical errors.

Organize your paper with the following sections and be sure to answer all questions in each section:

1) Background

• What is the organization?

• What does this organization do?

• What is the reform or proposed change (be specific)?

• What were the drivers of the change?

• Were they internal or external?

• What level (individual, group, or organizational) is the change occurring?

2) Leadership: Who is the current leader of this organization?

• Did the events driving the change occur when he/she was in charge?

• Based on your research, do they appear to be transformational or transactional? Why or why not?

3) Barriers to Change

• What are the environmental barriers to change?

• Are resources available to support the change?

• Is there consensus on what the goal of the change should be?

• How are the organization’s employees likely to respond to the proposed changes? Why might employees resist change?

4) Strategies for Successful Change

• Based on the readings for this class, what advice would you give to this organization to successfully implement the proposed changes or reforms?

• Specifically, how might a leader overcome the barriers to change that you have identified?