Tasks and Report Components:
1. Model one of the Processes

Among the processes you identified, you will likely have a process that resembles: Booking Management and Cab Delivery. It is highly recommended that you model this process. If you wish to model a different process, discuss with the Professor first.

1A. Identify, Name and Describe Tasks. Identify Tasks that will be included in the process. What is a Task? It is something that needs to be performed. So, it can only be described with an active verb, e.g. “Assign cab.” List all Tasks, they do not have to be in proper sequence. Identify all tasks.
• Build a table with two columns: Task name and Task description.
• Identification of tasks is a “craft” that requires practice (not just following rules).
• You will likely face questions such as: is this a task or not?
• You will likely face questions such as: is this too big a ‘task,’ should I break it down?
• Use the lessons and examples on the slides to check if you have good tasks.
• Note that the Tasks will eventually appear as “Tasks” (rectangles) in the Process diagram.

1B. Identify, Name and Describe Actors. What is an Actor (sometimes described as a resource)? It is likely to be a department or a sub-department (recall you identified these in the Process Architecture assignment), or some employee (role) or software responsible for doing the task. As one example, if you have a task “Assign Cab,” the Actor responsible for this task may be “Dispatch Clerk” or even the “Dispatch Department.” Identify all actors.

GR 602. Business Process Management. Dr. Purao. Process Modeling Assignment. 2
• Build a table with two columns: Actor name and Actor description.
• Identification of actors is a “craft” that requires practice (not just following rules).
• Note that the Actors will eventually be shown as Swimlanes/Pools in the Process Diagram.

1C. Generate the Process Diagram. Use the Process Modeling software to create the diagram. You will use BPMN (Business Process Modeling Notation) to generate this model.
• A good Process Diagram requires attention to the sequencing of tasks.
• A good Process Diagram requires effort to understand different paths.
• A good Process Diagram will contain multiple Swim lanes.
• A good Process Diagram of this size will require several iterations.
• As a last step, you will need to rearrange to make your diagram better readable.

1D. Generate a Process Narrative. This is the last step. Develop a simple, text-based narrative that describes the process you have diagrammed.
• You may do this as a paragraph or a set of bulleted descriptions.
• A good rule of thumb here is half to one page (for a process of this size).