Choose a case study based on the following criteria:
- Considered a best practice case study. A major quality or compliance incident was identified and successfully resolved.
- Note: incidents related to human resources, ethics violations or finances are not considered quality or compliance incidents.
- From an industry within scope of this course, or your current industry.
- Issue can be linked to a regulation that has been violated, or a major quality system gap or breach.
- Discussed in at least three peer-reviewed journals/references.
- Piques your interest.
- Within the past five years (unless approved by Professor).
- Demonstrates your understanding and ability to analyze quality/compliance issues using systems/tools from course including the following sections:
- Problem Statement: What is the problem? State clearly and concisely.
- Measurements Taken: Measurements implemented to determine extent of the problem.
- Quality System Tools: Identify quality systems tools applied/used to analyze and identify the root cause(s) of the problem.
- Analysis: Analyze solution(s) implemented for overall effectiveness and suitability to address the root cause(s). Was anything missed?
- Sustainability: Will this issue/problem reoccur?
- Effectiveness Measures: How will the solution be monitored for effectiveness?
