Management of IT and HCI
Q1 Required- 30 Points) Pick the ten terms below you feel are the most important to know as an IT manager. Then, after consulting references or other people, define the top ten of following terms (please cite your reference for each term using the method that you have chosen):

Accessibility-

Affordance-

Assurance-

Audit-

Binary decision-

Business case-

Business process-

Business process owner-

Business requirement-

Business value-

Case Study-

Cognition-

Conceptual model-

Constraints-

Control-

Data-based decision making-

Decision bias-

Ergonomics-

Feedback-

Governance-

Heuristics-

Human Capabilities-

Human-Centered Computing-

Human-Centered Evaluation-

Human-Computer Interaction (HCI)-

Human Factors-

IT Capabilities-

Management-

Measurement-

Memory (Human)-

Metric-

Operations-

Perception-

Pillars of IT: Databases, HCI, Networking, Programming, and Web Systems-

Pivot point-

Planning-

Risk-

Tipping point-

Turning point-

Usability-

User Interface-

Value-

Q2 Required- 15 Points) In Wikipedia, IT governance is a part of corporate governance (https://en.wikipedia.org/wiki/Corporate_governance_of_information_technology). In a less than a page or less, what is IT governance and why is it important to the IT manager? Make sure you describe who has precedence, the company or the company’s IT function.

Q3 Required- 15 Points) In a page, write a job description for an IT manager that incorporates at least one area of IT governance that you covered in Question 4 above. Monster.com has an example template http://hiring.monster.com/hr/hr-best-practices/recruiting-hiring-advice/job-descriptions/information-technology-manager-job-description-sample.aspx [1]. The template can be edited to use the terms, definitions, principles, methodology, etc. of our readings, e.g., risk management, IT value delivery, IT strategic alignment, etc.

Q4 Required- 15 Points) In Wikipedia (http://en.wikipedia.org/wiki/Information_technology_management), Information Technology Management is defined as “… the discipline whereby all of the technology resources of a firm are managed in accordance with its needs and priorities.”

Q5 Required- 15 Points) Wikipedia (http://en.wikipedia.org/wiki/Balanced_scorecard) defines a Balanced Scorecard (BSC) as “a performance management tool…that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions.” [4] Traditionally, it includes four perspectives:
“Financial: encourages the identification of a few relevant high-level financial measures. In particular, designers were encouraged to choose measures that helped inform the answer to the question “How do we look to shareholders?”
Customer: encourages the identification of measures that answer the question “How do customers see us?”
Internal business processes: encourages the identification of measures that answer the question “What must we excel at?”
Learning and growth: encourages the identification of measures that answer the question “How can we continue to improve, create value and innovate?” [4]
In a page or so, comment a) on the need for the IT manager to “keep score” and b) on the use of the BSC in general to do so. Conclude by stating the top five reasons why the IT manager should use a BSC approach.

Q6 Required- 10 Points): Complete D2L Discussion Posting:
Review and summarize your ideas about the usefulness for the IT manager of a) a glossary that defines terms; b) the course readings; and c) working on a team including nominating potential teammates from the class roster.
Record your answers here.
Also, enter your answers on the Module 2 Discussion- Yes you have to present the same material twice.

Q7 Optional- According to Wikipedia, (http://en.wikipedia.org/wiki/Analytics) analytics is “the discovery and communication of meaningful patterns in data.” [3] I claim that all IT managers will encounter many facets of analytics during their careers, from supplying them to their organizations to using them to manage IT. In a page or so, please comment on this definition and claim, and clearly state whether you agree with them or do not agree with them and why. Also state how analytics might be useful for the IT manager and comment on the costs and value to the IT manager of providing and/or using analytics as described in Wikipedia. Draw and describe the relationships between analytics and what our textbook describes as performance measurements on pages 2-10.

Q8 Optional- Start development of your IT Manager’s Toolkit by investigating possible tools for strategic planning and aligning IT with the organization’s strategic plan. If you don’t know where to start, do a web search on SWOT analysis (strengths, weaknesses, opportunities and threats), metrics, analytics and the balanced scorecard. Describe what you find here and share as appropriate on the D2L discussion topic for IT Toolkits. Answer these questions for each tool you want to include:

How is the tool accessed?
How is the tool used?
What is the value of the tool for the IT manager?
General comments on the tool: