Positive Business Letter

Your Task
Select a product or service that has disappointed you. Using the positive message approach, write a claim letter requesting a refund, replacement, explanation, or whatever seems reasonable.

For claims about food products, be sure to include bar code identification from the package if possible. Consider any proof you would need to include (not really, just for the letter) to prove you purchased an item or a service. (Use section Objective 3 in Chapter 6 to guide your content.)