Implementing LEAN Operations at Caesars Casinos

Questions

I. What are the most important elements of the process-improvement approach pursued et Tunica? What benefits were derived from this approach?

2. Who would be the advantages and disadvantages of adopting an expert-driven approach to process improvement at the Metropolis facility, in contrast to the employee-centered approach used at Tunica? Which approach would you recommend for Metropolis, and why?

3. Assume service scores for the area you manage, Hanah’s Metropolis hotel housekeeping, have declined over the past yem As part of the LEAN rollout at Metropolis, you and some of your front-line employees will participate in a haven event focused on improving goes, room housekeeping operations, What KlP’Is (key performance indicators) would you propose to track to determine whether the changes implemented through the kaizen effort actually improve performance?

4. Assume Hire& has decided to follow a high-involvement approach similar to the one be lot at Tunica. What challenges and risks do you anticipate Hirsch will face in moving forward at Metropolis, and how should he be prepared to respond?

5. Hirsch ho been given 20 minutes am upcoming meeting to pitch his idea for a process improvement program to the rest of the Metropolis leadership team. Who should he do before he givo the pitch? Has should Hizsch orgulisse this pitch and who information should he include?

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