IT-501-09 INFORMATION SYSTEM DESIGN AND ANALYSIS AND MANAGEMENT IN IT

Question 1 How do ERP CRM Systems generate forecasting analyses of product consumption based on critical variables such as geographical area, season, day of the week, and type of customer, identify particular customer needs and then utilize this information to suggest specific product campaigns?

Question 2 Smart Airport Passenger Processing System (SAPPS) will replace the human ID control, Airport check-in and boarding-pass process.

The new airport will have faster process timing and better security with SAPPS. The passenger will not interact with any officer at the airport with SAPPS. There will be no direct human interaction at the airport. The passenger will simply walk through a passage surrounded with hidden cameras and other remote readers.

Once SAPPS installed, in the new airport, the passenger will walk through a passage surrounded with cameras, microphones and other remote readers to do “ID control, Airport check-in and boarding-pass process” all at the same time. ID control, Airport check-in and boarding-pass process will be done while the passenger is walking from terminal entrance to his/her seat in the aircraft. The passenger will not interact with any officer at the airport.

In the new airport, passenger will get RFID bracelet at automated kiosk, this is an ATM type machine has face recognition cameras, finger-print reader and connection to DMV and IRS to authenticate the passenger and update the Airport database. This is the only step where passenger will stop and wait for the machine to put the RFID bracelet on his/her wrist. Then, passenger with RFID bracelet never stops until seating in the aircraft. One Centralized database will record and authenticate each passenger in the airport terminal.

You as the IT Manager for SAPPS were expected to address the following question

Answer those questions

APPS will need new software for ID and passport control, Airport check-in and boarding-pass processes. How can you fulfill the software needs of SAPPS project?

Provide the list of software package and answer the following questions;

What would be your software acquisition method? And, what type of Software Development Options you would recommend for each software package? And, explain your reasoning for the solution you selected? Why?