For this assignment you will discuss the following two questions.  Remember to follow APA format and reference as necessary.

Question 1:Observation Study

Visit a store (grocery or major retail store) and spend at least two hours there during the peak period. Observe the service the store provides to customers while they are checking out. Use the questionnaire here to record your observations. Important: Be sure to speak with the store manager and obtain permission to conduct research on the store premises before proceeding with your research and data collection.

Write a two-page report on your statistics. Can you see a pattern in the observations? If yes, why do you think that pattern exists?

Give possible reasons for your findings. Apply APA standards for writing style, spelling, and grammar.(get observation study)

Questionnaire

Store___________

Location________

Date___________

Time___________

Pleasant greeting on moving to your place at the checkout    yes   no

Too few checkout counters                          yes   no

Long wait line                                              yes   no

Cashier: Quick and efficient                        yes   no

Cashier:  Friendly and pleasant                    yes   no

Used self checkout                                       yes   no

Purchases packed quickly                            yes   no

Bags provided were flimsy                          yes   no

Bags provided were attractive                      yes   no

Offer made to carry your bags to your car   yes   no

Other facts______________________________________________________