Imagine you work at a local medical office and have been asked to train the new billing specialist on the collections process.

Create a flow chart using Microsoft® Word that illustrates the sequence of basic steps in the collections process.

Write a 350- to 700-word script below your flow chart that could be used for a short instructional video to accompany the flow chart. The script must provide an overview of how to use the flow chart when handling a collections account. Include details about what to do at each step in the flow chart.